Abstract
This research examines the application of the Theory of Swift, Even Flow (TSEF) by a distribution company to improve the performance of its processes for parcels. TSEF was deployed by the company after experiencing improvement fatigue and diminishing returns from the time and effort invested. The fatigue was resolved through the deployment of swift, even flow and the adoption of "focused factories". The case study conducted semi-structured interviews, mapped the parcel processes and applied Discrete Event Simulation (DES). From this study we not only documented the value of TSEF as a strategic tool but we also developed insights into the challenges that the firm encountered when utilising the concept. DES confirmed the feasibility of change and its cost savings. This research demonstrates DES as tool for TSEF to stimulate management thinking about productivity