Expertise

My research lies at the intersection of Operational Research, Business Analytics, Artificial Intelligence and immersive digital technologies. I develop decision-intelligence methods that combine mathematical optimisation, discrete-event simulation, machine learning, explainable AI and generative AI agents with digital twins, game engines and extended reality.

The aim is not simply to predict outcomes, but to improve and explain complex operational decisions while retaining meaningful human oversight. My research has applications in manufacturing, supply chains and logistics, transportation, healthcare, financial services and sustainability. A central theme is translating analytical methods into practical, trustworthy systems that support more efficient, resilient and sustainable organisations.

My current interests include human-centric Industry 5.0, immersive digital twin environments, transparent and explainable optimisation, AI-supported simulation, and the integration of generative AI agents into operational decision-making.

Engagements

Media availability
Expert availability
Postgraduate Supervisor

Links

Wolfgang's University of Surrey page
Smart Analytics - tutorials, math. programming, VR chess, ...
Smart Analytics solutions
Solutions and research on bus services

Organizational Affiliations

Associate Professor in Analytics, Surrey Business School, Surrey Business School, Faculty of Arts, Business and Social Sciences, University of Surrey

Education

Technical Mathematics and Computer Science
09/2001–09/2005, Doctor of Science, TU Wien (Austria, Vienna) - TUW

Simulation and Optimization of Processes in Telecommunication

Technical Mathematics and Computer Science
09/1997–09/2000, Master of Science (MSc, MSc, MSci, MSi, ScM, MS, MSHS, MS, Mag, Mg, Mgr, SM, or SM), TU Wien (Austria, Vienna) - TUW

Broadband Integrated Network Traffic Evaluation for the Galileo project

Technical Mathematics and Computer Science
09/1994–09/1997, Bachelor of Science (BS), TU Wien (Austria, Vienna) - TUW