Tough guests, smart moves: helping employees navigate challenging hospitality encounters

Journal article

Open access

Peer reviewed

Rachael Stevens, Martin Stevens, Mark Ashton, Maria Gebbels and Ioannis Pantelidis

International hospitality review, pp.1-9

03/11/2025

Files and links (2)

pdf

ihr-08-2025-0078en1.76 MBDownload View

Published (Version of record)CC BY V4.0, Open Access

url

https://doi.org/10.1108/IHR-08-2025-0078View

Published (Version of record) Open

1 Record Views

Title: Tough guests, smart moves: helping employees navigate challenging hospitality encounters
Creators: Rachael Stevens - University of Ulster
Martin Stevens
Mark Ashton (Author) - University of Surrey, Surrey Hospitality and Tourism Management
Maria Gebbels
Ioannis Pantelidis - University of Ulster
Publication Details: International hospitality review, pp.1-9
Number of pages: 9
Publication Date: 03/11/2025
Date accepted for publication: 09/10/2025
Identifiers: 991054466502346
Academic Unit: Surrey Hospitality and Tourism Management
Language: English
Resource Type: Journal article