Abstract
Managing people forms a major part of most managers' roles, and the aim of this chapter is to provide a clear overview of the key staffing issues they must understand. Employment in the UK hospitality sector is subject to a range of regulations, both at the national (UK) and, at least currently, European level. Because employment legislation is regularly updated, managers must stay informed about changes that may affect their operations. In day-to-day practice, managers are primarily concerned with recruiting, motivating, developing, deploying, and retaining staff - and ideally will face only minor disciplinary issues. However, it is inevitable that managers will occasionally encounter more serious disciplinary or grievance cases. While this chapter provides an outline of such procedures, managers should always seek professional advice before taking formal action on serious matters.