Abstract
Building on signaling theory and the job demands‐resources model, this paper assessed mentorship, training and interpersonal helping's role on employee attitude and performance. Using a sample of 424 millennial young frontline employees from upscale hotels in China, results of this study suggested that training and mentorship positively influence employees' task performance both directly and indirectly (via job satisfaction), and their direct and indirect influences were similar in effect sizes; job satisfaction has a positive effect on task performance, while the moderating effect of interpersonal helping was not confirmed. This study contributes to signaling theory and job‐demands‐resources model, as well as providing important practical implications to hotel operators.