Managing Service Productivity Using Data Envelopment Analysis

Ali Emrouznejad; Emilyn Cabanda

doi:10.1007/978-3-662-43437-6_1

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Book chapter

Managing Service Productivity Using Data Envelopment Analysis

Ali Emrouznejad and Emilyn Cabanda

Managing Service Productivity, pp.1-17

International Series in Operations Research & Management Science, Springer Berlin Heidelberg

2014

DOI: https://doi.org/10.1007/978-3-662-43437-6_1

Abstract

Data Envelopment Analysis (DEA)

DEA software

Efficiency

Managing service productivity

Productivity

Service industry

This chapter provides the theoretical foundation and background on data envelopment analysis (DEA) method. We first introduce the basic DEA models. The balance of this chapter focuses on evidences showing DEA has been extensively applied for measuring efficiency and productivity of services including financial services (banking, insurance, securities, and fund management), professional services, health services, education services, environmental and public services, energy services, logistics, tourism, information technology, telecommunications, transport, distribution, audio-visual, media, entertainment, cultural and other business services. Finally, we provide information on the use of Performance Improvement Management Software (PIM-DEA). A free limited version of this software and downloading procedure is also included in this chapter.

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Title: Managing Service Productivity Using Data Envelopment Analysis
Creators: Ali Emrouznejad - Aston University
Emilyn Cabanda - Regent University
Publication Details: Managing Service Productivity, pp.1-17
Series: International Series in Operations Research & Management Science
Publisher: Springer Berlin Heidelberg; Berlin, Heidelberg
Date published: 2014
Identifiers: 99783201402346
Academic Unit: Surrey Business School
Language: English
Resource Type: Book chapter

Managing Service Productivity Using Data Envelopment Analysis

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