Abstract
This paper proposes a new slacks-based measure network data envelopment analysis (SBM-NDEA) model with undesirable outputs to evaluate the performance of production processes that have complex structure containing both series and parallel processes. We demonstrate the proposed approach by evaluating Chinese commercial banks during 2012-2016. The operational process of these banks could be divided into deposit producing and deposit utilizing processes connected serially, while deposit utilizing process is further divided into profit generating and deposit reserve interest earning processes, which are parallel. The overall efficiency is decomposed into deposit producing and deposit utilizing efficiency. Deposit utilizing efficiency is further decomposed into profit generating and deposit reserve interest earning efficiency, respectively. Our empirical results suggest that the overall inefficiency is mainly from the profit generating process. The results also estimate the adjustment of variables for the network process of an inefficient bank.