The Joint Effects of Perspective Taking and Proactive Personality on Customer Service Performance

Journal article

Yuanyuan Huo, Wing Lam and Ziguang Chen

Academy of Management Annual Meeting Proceedings, Vol.2014(1), pp.13371-842

01/2014

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Title: The Joint Effects of Perspective Taking and Proactive Personality on Customer Service Performance
Creators: Yuanyuan Huo - Hong Kong Baptist University
Wing Lam - Hong Kong Polytechnic U.
Ziguang Chen - City University of Hong Kong
Publication Details: Academy of Management Annual Meeting Proceedings, Vol.2014(1), pp.13371-842
Date published: 01/2014
Identifiers: 99783009402346
Academic Unit: Surrey Business School
Language: English
Resource Type: Journal article