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Factors Influencing Users' Adoption and Use of Conversational Agents: A Systematic Review Corresponding Author
Journal article   Open access   Peer reviewed

Factors Influencing Users' Adoption and Use of Conversational Agents: A Systematic Review Corresponding Author

CHAO Ling, IIS PATIMAH TUSSYADIAH, Aarni Tuomi, Jason Stienmetz and ATHINA IOANNOU
Psychology & marketing, Vol.38(7), p.1031
08/04/2021

Abstract

intelligent conversational agent; chatbot; cognitive engagement; adoption; customer service; systematic review
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