Relating the zone of tolerance to service failure in the hospitality industry

Journal article

Peer reviewed

Relating the zone of tolerance to service failure in the hospitality industry

NA Zainol, A Lockwood and E Kutsch

Journal of Travel and Tourism Marketing, Vol.27(3), pp.324-333

2010

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Title: Relating the zone of tolerance to service failure in the hospitality industry
Creators: NA Zainol
A Lockwood
E Kutsch
Publication Details: Journal of Travel and Tourism Marketing, Vol.27(3), pp.324-333
Date published: 2010
Date submitted: 16/05/2017
Identifiers: 99514450902346
Academic Unit: University of Surrey; School of Hospitality and Tourism Management
Resource Type: Journal article