- Title
- Relating the zone of tolerance to service failure in the hospitality industry
- Creators
- NA ZainolA LockwoodE Kutsch
- Publication Details
- Journal of Travel and Tourism Marketing, Vol.27(3), pp.324-333
- Publication Date
- 2010
- Identifiers
- 99514450902346
- Academic Unit
- University of Surrey; Surrey Hospitality and Tourism Management
- Resource Type
- Journal article
Journal article
Relating the zone of tolerance to service failure in the hospitality industry
Journal of Travel and Tourism Marketing, Vol.27(3), pp.324-333
2010