- Title
- Beyond service quality: getting closer to the customer
- Creators
- H Al-SabbahyE AlotaibiA Lockwood
- Publication Details
- The Hospitality Review, Vol.11(1), pp.49-54
- Publication Date
- 2009
- Identifiers
- 99514447202346
- Academic Unit
- University of Surrey; Surrey Hospitality and Tourism Management
- Resource Type
- Journal article
Journal article
Beyond service quality: getting closer to the customer
The Hospitality Review, Vol.11(1), pp.49-54
2009