From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba

J Tribe; T Snaith

doi:10.1016/S0261-5177(97)00094-0

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Journal article

From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba

J Tribe and T Snaith

TOURISM MANAGEMENT, Vol.19(1), pp.25-34

01/02/1998

DOI: https://doi.org/10.1016/S0261-5177(97)00094-0

Abstract

Science & Technology

Social Sciences

Life Sciences & Biomedicine

Environmental Studies

Hospitality

Leisure

Sport & Tourism

Management

Environmental Sciences & Ecology

Social Sciences - Other Topics

Business & Economics

ENVIRONMENTAL STUDIES

HOSPITALITY

LEISURE

SPORT & TOURISM

MANAGEMENT

satisfaction

SERVQUAL

HOLSAT

Cuba

holiday

SERVICE QUALITY

EXPECTATIONS

PERCEPTIONS

MODEL

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Title: From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba
Creators: J Tribe
T Snaith
Publication Details: TOURISM MANAGEMENT, Vol.19(1), pp.25-34
Publisher: ELSEVIER SCI LTD
Date published: 01/02/1998
Date submitted: 16/05/2017
Identifiers: 99514251102346
Academic Unit: University of Surrey; School of Hospitality and Tourism Management
Language: English
Resource Type: Journal article

From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba

Abstract

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