Abstract
This paper presents a true-concurrent approach to formalising integration of Small-to-Medium Enterprises (SMEs) with Web services. Our approach formalises common notions in service-oriented computing such as conversations (interactions between clients and web services), multi-party conversations (interactions between multiple web services) and coordination protocols, which are central in a transactional environment. In particular, we capture long-running transactions with recovery and compensation mechanisms for the underlying services in order to ensure that a transaction either commits or is successfully compensated for. © 2008 Springer-Verlag Berlin Heidelberg.