- Title
- Understanding Service Experience: A Critical Incident Technique Approach
- Creators
- AJ LockwoodNA Zainol
- Publication Details
- Academic Research International, Vol.5(4), 1
- Date published
- 01/07/2014
- Date submitted
- 16/05/2017
- Identifiers
- 99513725902346
- Academic Unit
- University of Surrey; School of Hospitality and Tourism Management
- Resource Type
- Journal article
Journal article
Understanding Service Experience: A Critical Incident Technique Approach
Academic Research International, Vol.5(4), 1
01/07/2014
Metrics
60 Record Views