- Title
- Relating the Zone of Tolerance to Service Failure in the Hospitality Industry
- Creators
- AJ LockwoodN Zainol
- Conference
- CHME International Hospitality Tourism and Leisure Research Conference 2008 (University of Strathclyde, Glasgow, UK, 14/05/2008 - 16/05/2008)
- Date submitted
- 05/08/2013
- Identifiers
- 99513047002346
- Academic Unit
- University of Surrey; School of Hospitality and Tourism Management
- Resource Type
- Conference presentation
Conference presentation
Relating the Zone of Tolerance to Service Failure in the Hospitality Industry
CHME International Hospitality Tourism and Leisure Research Conference 2008 (University of Strathclyde, Glasgow, UK, 14/05/2008 - 16/05/2008)
28/03/2017
Metrics
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