- Title
- Can service recovery help when service failures occur?
- Creators
- AJ LockwoodN Deng
- Publication Details
- Journal of Hospitality and Tourism Management, Vol.11(2)
- Date published
- 2004
- Date submitted
- 16/05/2017
- Identifiers
- 99512987902346
- Academic Unit
- University of Surrey; School of Hospitality and Tourism Management
- Resource Type
- Journal article
Journal article
Can service recovery help when service failures occur?
Journal of Hospitality and Tourism Management, Vol.11(2)
2004
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