- Title
- Service quality and business performance
- Creators
- A LockwoodD ZeglatY Ekinci
- Publication Details
- Handbook of Hospitality Marketing Management
- Publisher
- Butterworth Heinemann; Oxford
- Date published
- 2008
- Date submitted
- 16/05/2017
- Identifiers
- 99512864502346
- Academic Unit
- University of Surrey; School of Hospitality and Tourism Management
- Resource Type
- Book chapter
Book chapter
Service quality and business performance
Handbook of Hospitality Marketing Management
Butterworth Heinemann
2008
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