- Title
- Service quality and business performance
- Creators
- A LockwoodD ZeglatY Ekinci
- Publication Details
- Handbook of Hospitality Marketing Management
- Publisher
- Butterworth Heinemann; Oxford
- Publication Date
- 2008
- Identifiers
- 99512864502346
- Academic Unit
- University of Surrey; Surrey Hospitality and Tourism Management
- Resource Type
- Book chapter
Book chapter
Service quality and business performance
Handbook of Hospitality Marketing Management
Butterworth Heinemann
2008