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The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature.
Journal article   Peer reviewed

The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature.

R Crow, H Gage, S Hampson, J Hart, A Kimber, L Storey and H Thomas
Health technology assessment (Winchester, England), Vol.6(32), pp.1-244
2002

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