An exploratory study: the relationships between individual and organisational service orientation in the hotel industry

Conference presentation

AJ Lockwood, H Al-Sabbahy and S Thozhur

American Marketing Association SERVSIG International Research Conference (Liverpool Management School, UK, 05/06/2008 - 07/06/2008)

07/06/2008

Abstract

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Title: An exploratory study: the relationships between individual and organisational service orientation in the hotel industry
Creators: AJ Lockwood
H Al-Sabbahy
S Thozhur
Conference: American Marketing Association SERVSIG International Research Conference (Liverpool Management School, UK, 05/06/2008 - 07/06/2008)
Date published: 07/06/2008
Date submitted: 05/08/2013
Identifiers: 99512271602346
Academic Unit: University of Surrey; School of Hospitality and Tourism Management
Resource Type: Conference presentation