Examining the key Dimensions of Customer Experience Quality in the Hotel Industry

Journal article

Peer reviewed

Ibrahim Alnawas and Jane Hemsley-Brown

Journal of Hospitality Marketing & Management

2019

Abstract

url

https://www.tandfonline.com/toc/whmm20/currentView

212 Record Views

Title: Examining the key Dimensions of Customer Experience Quality in the Hotel Industry
Creators: Ibrahim Alnawas
Jane Hemsley-Brown
Publication Details: Journal of Hospitality Marketing & Management
Publisher: Taylor & Francis (Routledge)
Date published: 2019
Date submitted: 18/01/2019
Identifiers: 99511288902346
Academic Unit: Surrey Business School
Resource Type: Journal article
SDG (Scopus 2023): SDG 12