Abstract
In the first inquiry of its kind, cross-party think tank Policy Connect has published ‘First Point of Care: A Plan for a better NHS front door through Connected Primary Care’.1 This report examines four primary care sectors together including general practice, community pharmacy, dentistry and optometry, contributing to its novelty. Led by the All-Party Parliamentary Health Group, the report acknowledges primary care as the NHS’s front door; essential to access and equitable care. At the heart of the report is the fundamental question: What does access mean? The answer: access is about not only speed, but quality; whether a patient feels heard, understood, and experiences a satisfactory outcome.