Abstract
Based on the broaden-and-build theory, we propose an IT mindfulness-driven model to explain how AI-assisted cross-cultural training the potential has to develop hotel newcomers' cultural intelligence, career adaptability, and career development confidence. Partnered with Jorizon, an information technology firm that designed the AI-assisted cross-cultural training platform, we collected data from 484 hotel newcomers trained via the platform. Findings revealed that hotel newcomers' IT mindfulness was positively related to their experience evaluation on the AI-assisted cross-cultural training, which was positively associated with cultural intelligence. Hotel newcomers' cultural intelligence was positively related to their career adaptability and confidence in their career development. Hotel newcomers' career adaptability was positively associated with their career development confidence. To our knowledge, this is the first empirical study on an AI-assisted cross-cultural training platform in hospitality.