Abstract
User-generated social media content is seldom explored in the animal health industry despite the potential for observing pet owners’ perceptions before accessing veterinary care and relevant online information [1]. Analysing voluntary owner-reported events within selected internet domains can generate valuable insights into disease, pet owner attitudes and behaviours. A study of Feline Pruritis was conducted using a proof-of-concept social listening (SL) platform to investigate feline allergic skin disease from the pet owners’ perspective [