Buy online, return to store: the challenges and opportunities of product returns in a multichannel environment

Report

Open access

Lisa Jack, Regina Frei and Sally-Ann Caroline Krzyzaniak

ECR Community

2019

Abstract

product returns, retail industry, Reverse supply chain, Sustainability, Lean

url

https://institutducommerce.org/medias/publications/Final%20Report%20on%20Online%20Returns.pdfView

23 Record Views

Title: Buy online, return to store: the challenges and opportunities of product returns in a multichannel environment
Creators: Lisa Jack
Regina Frei
Sally-Ann Caroline Krzyzaniak
Publisher: ECR Community
Number of pages: 56pp.
Date published: 2019
Identifiers: 99768062202346
Academic Unit: Surrey Business School
Language: English
Resource Type: Report