- Title
- Towards a new approach to understanding service encounters: establishing, learning about and reconciling different views
- Creators
- MNK SaundersCS Williams
- Publication Details
- Journal of European Industrial Training, Vol.24, pp.220-227
- Date published
- 2000
- Date submitted
- 30/06/2013
- Identifiers
- 99513724102346
- Academic Unit
- University of Surrey
- Resource Type
- Journal article
Journal article
Towards a new approach to understanding service encounters: establishing, learning about and reconciling different views
Journal of European Industrial Training, Vol.24, pp.220-227
2000
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