The systemic perspective of service processes: underlying theory, architecture and approach

L Batista; A Smart; R Maull

doi:10.1080/09537280802200106

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The systemic perspective of service processes: underlying theory, architecture and approach

Journal article

Peer reviewed

The systemic perspective of service processes: underlying theory, architecture and approach

L Batista, A Smart and R Maull

PRODUCTION PLANNING & CONTROL, Vol.19(5), pp.535-544

01/01/2008

DOI: https://doi.org/10.1080/09537280802200106

Abstract

Science & Technology

Technology

Engineering

Industrial

Engineering

Manufacturing

Operations Research & Management Science

Engineering

ENGINEERING

INDUSTRIAL

ENGINEERING

MANUFACTURING

OPERATIONS RESEARCH & MANAGEMENT SCIENCE

service processes

system theory

CRM/BPM integration

MANAGEMENT

QUALITY

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Title: The systemic perspective of service processes: underlying theory, architecture and approach
Creators: L Batista
A Smart
R Maull
Publication Details: PRODUCTION PLANNING & CONTROL, Vol.19(5), pp.535-544
Publisher: TAYLOR & FRANCIS LTD
Date published: 01/01/2008
Date submitted: 16/05/2017
Identifiers: 99513881802346
Academic Unit: University of Surrey
Language: English
Resource Type: Journal article

The systemic perspective of service processes: underlying theory, architecture and approach

Abstract

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