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The care-full craft of feedback in an age of generative AI
Journal article   Open access   Peer reviewed

The care-full craft of feedback in an age of generative AI

Naomi E. Winstone, Karen Gravett, Margaret Bearman, Christy Noble, Lasse X. Jensen, Anna Jones and Kelli Nicola-Richmond
Assessment and evaluation in higher education, Vol.51(5), pp.911-927
2026

Abstract

Education & Educational Research Social Sciences
The disruptive and transformative presence of Generative Artificial Intelligence (GenAI) is rapidly reshaping education and learning. In this paper, we consider how GenAI is redefining what it means for students and educators to engage in feedback encounters, raising questions not only about what matters in feedback, but also about the very values that underpin meaningful learning. Taking stock of this significant shift, we examine what we know about effective feedback encounters and consider how GenAI technologies can be integrated into a feedback ecosystem that still prioritises meaningful learning as its primary goal. In doing so, we consider feedback encounters as matters of care, where a practice of care is something we do as scholars and educators. Arguing for the potential value of multiple modes of feedback in an age of GenAI, we examine some of the ways in which a care-full crafting of feedback processes might be understood. These core principles include recognising feedback encounters as more than comments; feedback as relational encounters; understanding the role of trust in feedback encounters; and recognising the professional craft of feedback. Our paper closes by offering directions for researchers and educators in developing feedback processes within this evolving landscape.
url
https://doi.org/10.1080/02602938.2026.2643333View
Published (Version of record) Open CC BY-NC-ND V4.0

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