Service delivery system design: characteristics and contingencies

F Ponsignon; PA Smart; RS Maull

doi:10.1108/01443571111111946

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Service delivery system design: characteristics and contingencies

Journal article

Peer reviewed

Service delivery system design: characteristics and contingencies

F Ponsignon, PA Smart and RS Maull

INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, Vol.31(3), pp.324-349

01/01/2011

DOI: https://doi.org/10.1108/01443571111111946

Abstract

Social Sciences

Management

Business & Economics

MANAGEMENT

Service levels

Service delivery systems

Strategic alignment

OPERATIONS MANAGEMENT

INFORMATION-TECHNOLOGY

RESEARCH AGENDA

FRONT-OFFICE

INSIGHTS

SECTOR

MODEL

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Details

Title: Service delivery system design: characteristics and contingencies
Creators: F Ponsignon
PA Smart
RS Maull
Publication Details: INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, Vol.31(3), pp.324-349
Publisher: EMERALD GROUP PUBLISHING LIMITED
Date published: 01/01/2011
Date submitted: 16/05/2017
Identifiers: 99513815902346
Academic Unit: University of Surrey
Language: English
Resource Type: Journal article

Service delivery system design: characteristics and contingencies

Abstract

Files and links (1)

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