Passenger expectations and airline services: a Hong Kong based study

D Gilbert; RKC Wong

doi:10.1016/S0261-5177(03)00002-5

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Journal article

Passenger expectations and airline services: a Hong Kong based study

D Gilbert and RKC Wong

TOURISM MANAGEMENT, Vol.24(5), pp.519-532

01/10/2003

DOI: https://doi.org/10.1016/S0261-5177(03)00002-5

Abstract

Science & Technology

Social Sciences

Life Sciences & Biomedicine

Environmental Studies

Hospitality

Leisure

Sport & Tourism

Management

Environmental Sciences & Ecology

Social Sciences - Other Topics

Business & Economics

ENVIRONMENTAL STUDIES

HOSPITALITY

LEISURE

SPORT & TOURISM

MANAGEMENT

airline

services

marketing

SERVQUAL

segments

CONSUMER PERCEPTIONS

QUALITY

PERFORMANCE

MODEL

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Title: Passenger expectations and airline services: a Hong Kong based study
Creators: D Gilbert
RKC Wong
Publication Details: TOURISM MANAGEMENT, Vol.24(5), pp.519-532
Publisher: ELSEVIER SCI LTD
Date published: 01/10/2003
Date submitted: 16/05/2017
Identifiers: 99511865602346
Academic Unit: University of Surrey
Language: English
Resource Type: Journal article

Passenger expectations and airline services: a Hong Kong based study

Abstract

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