Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry

ICL Ng; R Maull; N Yip

doi:10.1016/j.emj.2009.05.002

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Journal article

Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry

ICL Ng, R Maull and N Yip

EUROPEAN MANAGEMENT JOURNAL, Vol.27(6), pp.377-387

01/12/2009

DOI: https://doi.org/10.1016/j.emj.2009.05.002

Abstract

Social Sciences

Business

Management

Business & Economics

BUSINESS

MANAGEMENT

Systems thinking

Service science

Outcome-based contracts

Value co-creation

Service-dominant logic

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Title: Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry
Creators: ICL Ng
R Maull
N Yip
Publication Details: EUROPEAN MANAGEMENT JOURNAL, Vol.27(6), pp.377-387
Publisher: ELSEVIER SCI LTD
Date published: 01/12/2009
Date submitted: 16/05/2017
Identifiers: 99515853102346
Academic Unit: University of Surrey
Language: English
Resource Type: Journal article

Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry

Abstract

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