Abstract
The University of Surrey was one of the first universities to set up an open access repository. The Library was the natural stakeholder to lead this project. Over the years, the service has been influenced by external and internal factors, and consequently the Library’s role in developing the OA agenda has changed. Here, we present the development and implementation of a fully mediated open access service at Surrey. The mediated workflow was introduced following an operational review, to ensure higher compliance and engagement from researchers. The size and responsibilities of the open access team in the Library increased to comply with internal and external policies and to implement the fully mediated workflow. As a result, there has been a growth in deposit rates and overall compliance. We discuss the benefits and shortcomings of Library mediation; its effects on the relationship between the Library, senior management and researchers, and the increasing necessity for the Library to lead towards a culture of openness beyond policy compliance.