Abstract
Microfluidics is a relatively new and profitable domain. Constant development of new technologies and a growing demand for more versatile products are the cause of increasing domain complexity in this area. A review of existing research in the microfluidic devices domain has highlighted a lack of customer and service-orientation in their design. The developed guidelines detailed in this paper present a proposal for a general process for the design of microfluidics. The solution attempts to tackle the issue of sub-section interactions and brings the domain one step towards an 'experience economy' by incorporating service-considerations into the design process. Step by step instructions for the guidelines usage are given. The validation of the guidelines has been conducted with microfluidic designers, and the results prove that the guidelines are applicable.