Factors influencing customer retention in mobile telephony: A Greek study

E Blery; D Gilbert

Back

Factors influencing customer retention in mobile telephony: A Greek study

Journal article

Peer reviewed

Factors influencing customer retention in mobile telephony: A Greek study

E Blery and D Gilbert

TRANSFORMATIONS IN BUSINESS & ECONOMICS, Vol.5(2), pp.163-173

01/01/2006

Abstract

Social Sciences

Business

Economics

Business & Economics

BUSINESS

ECONOMICS

customer repurchase intention

customer loyalty

SERVQUAL

mobile telephony

Greece

MEASURING SERVICE QUALITY

BEHAVIORAL INTENTIONS

CONSUMER PERCEPTIONS

SERVQUAL SCALE

SATISFACTION

MODEL

EXPECTATIONS

REEXAMINATION

REASSESSMENT

CONSEQUENCES

Files and links (1)

url

http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000244979600009&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=11d2a86992e85fb529977dad66a846d5View

Author

Metrics

60 Record Views

Details

Title: Factors influencing customer retention in mobile telephony: A Greek study
Creators: E Blery
D Gilbert
Publication Details: TRANSFORMATIONS IN BUSINESS & ECONOMICS, Vol.5(2), pp.163-173
Publisher: VILNIUS UNIVERSITY
Date published: 01/01/2006
Date submitted: 16/05/2017
Identifiers: 99515451002346
Academic Unit: University of Surrey
Language: English
Resource Type: Journal article

Factors influencing customer retention in mobile telephony: A Greek study

Abstract

Files and links (1)

Metrics

Details

Usage Policy