Abstract
•Financial measures are related to hotel guest satisfaction.•Investment in guest amenities is particularly important for satisfaction.•Long-term is preferred to short-term investment.
- Title
- Do hotel financial factors influence satisfaction?
- Creators
- Christos Alexakis - Rennes School of Business, 35065 Rennes, FranceMichael Dowling - Rennes School of Business, 35065 Rennes, FranceVasileios Pappas - University of KentManimozhi Ramachandiran - Neoma Business School, 1 Rue du Maréchal Juin, 76130 Mont-Saint-Aignan, FranceFavianos Skalvos - University of Piraeus & Enterprise Greece SA, Greece
- Publication Details
- Annals of tourism research, Vol.90, 103128
- Publisher
- Elsevier Ltd
- Date published
- 30/09/2021
- Identifiers
- 99859266002346
- Copyright
- © 2020 Elsevier Ltd. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/
- Academic Unit
- Surrey Business School
- Language
- English
- Resource Type
- Journal article