Contradictions and power play in service encounters: an activity theory approach

Journal article

Peer reviewed

SV Halliday, ME Giraldo Oliveros, MM Botero Posada and R Bachmann

Cadernos Ebape VIII, Vol.2

06/2010

Abstract

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Title: Contradictions and power play in service encounters: an activity theory approach
Creators: SV Halliday
ME Giraldo Oliveros
MM Botero Posada
R Bachmann
Publication Details: Cadernos Ebape VIII, Vol.2
Date published: 06/2010
Date submitted: 16/05/2017
Identifiers: 99511257602346
Academic Unit: University of Surrey
Resource Type: Journal article