A social exchange perspective on boosting customer loyalty through culturally competent servers

Journal article

Peer reviewed

Aaron Hsiao, Emily (Jintao) Ma, Anita Manfreda, Mandi Baker and Jingjing Xu

Journal of hospitality marketing & management, Vol.32(4), pp.555-577

19/05/2023

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Title: A social exchange perspective on boosting customer loyalty through culturally competent servers
Creators: Aaron Hsiao - Griffith University
Emily (Jintao) Ma - University of Surrey
Anita Manfreda - Torrens University Australia
Mandi Baker - Torrens University Australia
Jingjing Xu - Griffith University
Publication Details: Journal of hospitality marketing & management, Vol.32(4), pp.555-577
Date published: 19/05/2023
Identifiers: 99817433202346
Academic Unit: Surrey Hospitality and Tourism Management
Language: English
Resource Type: Journal article