Abstract
This thesis investigates the relationship between job satisfaction and performance in an alternative model. First, the relationship is investigated in its traditional form, by econometrically regressing industrial labour productivity growth and ICT intensity on individual job satisfaction survey data matched over three time periods for about 20 advanced European countries. Results showed that industrial labour productivity had a rather small but negative association with job satisfaction. This result could be attributed to stress factors and the form of production systems. A reconceptualization of performance measures to incorporate Corporate Sustainability Performance (SP) is suggested as a solution to this puzzling result. On the other hand, ICT intensity growth was positively correlated with job satisfaction, which could be attributed to the complementary role of technology in non-routine cognitive tasks and the effect of worker-friendly organizational changes that accompany the introduction of ICT at the workplace. Next, leaders of 8 best performing B Corporations in the US are interviewed on their perceptions of the concepts of productivity, growth, and their relationship to job quality. Results from this qualitative thematic analysis showed that performance and job quality are not only positively linked but are intertwined within successful sustainable businesses. Job quality is identified as a key input and output of both productivity and growth concepts of those companies. Their transformational leadership style and ethical and sustainability culture emerge as their high SP success factors. Finally, through an integrative literature review a conceptual model is proposed making two theoretical propositions: CSR-related employee empowerment and ethical & sustainability value congruence between employees and organization mediate the positive relationships between transformational leadership, job satisfaction and sustainability performance. This thesis makes novel contributions both methodologically across all studies but also conceptually through theory development, arguing for a cultural transformation towards ethical and sustainability corporate culture through leadership initiatives.