The Effect of Empowerment on the Service Recovery Performance of Front Office Agents in Five Star Hotels in Jordan

Doctoral Thesis

Open access

Samer M. Al-Sabi

Doctor of Philosophy (PhD), University of Surrey

23/04/2013

Abstract

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Title: The Effect of Empowerment on the Service Recovery Performance of Front Office Agents in Five Star Hotels in Jordan
Creators: Samer M. Al-Sabi
Contributors: University of Surrey (Institution)
Awarding Institution: University of Surrey; Doctor of Philosophy (PhD)
Theses and Dissertations: Doctor of Philosophy (PhD), University of Surrey
Date submitted: 23/04/2013
Identifiers: 99516449002346
Academic Unit: School of Hospitality and Tourism Management
Resource Type: Doctoral Thesis