Abstract
This thesis explores the policing of anti-LGBT hate crime, which requires not only that the police improve relations with the LGBT community, in order to increase reporting, but that they are both willing and able to respond effectively to such incidents when they are reported. Drawing upon the findings of a qualitative driven study involving 19 interviews with police officers, this research has found that while overtly homophobic attitudes have largely disappeared, covert and subtle forms, namely unconscious bias and homophobic humour, remain commonplace, and continue to hamper LGBT people’s perceptions of, and interactions with, the police. In addition, police officers also detailed how they continued to experience a range of difficulties in their ability to investigate anti-LGBT hate crime, and that this was felt to be a major source of dissatisfaction among LGBT victims of hate crime. However, participants argued that this dissatisfaction with the lack of a ‘result’, could be alleviated by providing an effective service to LGBT victims. Finally, LGBT police liaison officers have also been introduced by several police forces as an additional means of trying to improve relations between the police and the LGBT community. While participants were able to provide some examples where this role had been effective at improving perceptions of the police among members of the LGBT community, this impact was limited. The inability of LGBT liaison officers to improve police-LGBT relations more widely stemmed from a lack of awareness regarding the role, as well as the way the role has been organised and implemented. Overall, when taken together, these findings highlight procedural justice can provide a conceptual framework for enhancing the perception of, and response to, LGBT victims.