An examination of interaction quality in service encounters in the hotel industry: a customer perspective

Doctoral Thesis

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Eid Alotaibi

Doctor of Philosophy (PhD), University of Surrey

01/11/2013

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Title: An examination of interaction quality in service encounters in the hotel industry: a customer perspective
Creators: Eid Alotaibi
Contributors: University of Surrey (Institution)
Awarding Institution: University of Surrey; Doctor of Philosophy (PhD)
Theses and Dissertations: Doctor of Philosophy (PhD), University of Surrey
Date submitted: 01/11/2013
Identifiers: 99511638002346
Academic Unit: School of Hospitality and Tourism Management
Resource Type: Doctoral Thesis