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An Investigation of the Relationship between Service Quality and Profitability in the UK Budget Hotel Industry
Doctoral Thesis   Open access

An Investigation of the Relationship between Service Quality and Profitability in the UK Budget Hotel Industry

D Zeglat
University of Surrey
QUIS 10 The 10th International Research Symposium on Service Excellence in Management (The College of Business Administration and The Rosen College of Hospitality Management, University of Central Florida, Orlando, Florida, USA, 14/06/2007 - 17/06/2007)
27/05/2010

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