Abstract
Generative AI has a huge amount of potential within NHS mental health and psychological
services. However, its utility is dependent on clinicians’ willingness to use the tools. This
thesis aims to understand psychology professionals’ perceptions and experiences of using
generative AI within their clinical roles in order to promote ethical and effective adoption
into NHS services. Part A of this thesis presents a thematic analysis of interviews with NHS
psychologists and therapists who were asked about their experiences of using generative AI
as a psychological formulation assistant. Four themes were generated. Themes highlighted
that clinicians found generative AI helpful in expanding and structuring their formulation
thinking. However, they also found that using the tool created epistemic uncertainty around
trusting the AI's outputs and tensions around what introducing generative AI might mean for
clinicians’ professional identity and the therapeutic relationship. Part B presents a crosssectional
survey study using the Technology Acceptance Model to examine whether identity
threat acts as a barrier to psychology professionals adopting generative AI. Findings highlight
that perceptions of AI as a threat to professional roles and identity influence clinicians'
willingness to use these tools. Taken together, the thesis provides complementary
perspectives on the same question: what shapes psychology professionals’ readiness to adopt
generative AI technologies into their clinical work.