Abstract
Modern healthcare reforms are required to be financially, environmentally and socially sustainable in order to address the additional constraints of financial resources shrinkage, pressure to reduce the environmental impacts and demand for improving the quality of healthcare services. Decision makers face the challenge of balancing all three aspects when planning. However, implementing such an approach, particularly in healthcare, is not a trivial task. Modeling & simulation is a valuable tool for studying complex systems. This paper investigates the application of a hybrid approach that combines Agent-based Modeling & Simulation (ABMS) and Discrete-Event Simulation (DES) for analyzing sustainable planning strategies for Emergency Medical Services. The paper presents a case study that shows how combined ABMS and DES models can support strategic planning and simulation analytics, respectively. The generated data from the ABMS is fed to the DES model in order to analyze the different strategies and the preliminary results are promising.