The effect of empowerment on the service recovery performance of customer contact employees

Conference presentation

AJ Lockwood, S Al-Sabi and H Al-Sabbahy

CHME 19th Annual Research Conference (Horsley Towers, Surrey, UK, 05/05/2010 - 07/05/2010)

07/05/2010

Abstract

empowerment

service recovery

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Title: The effect of empowerment on the service recovery performance of customer contact employees
Creators: AJ Lockwood
S Al-Sabi
H Al-Sabbahy
Conference: CHME 19th Annual Research Conference (Horsley Towers, Surrey, UK, 05/05/2010 - 07/05/2010)
Date published: 07/05/2010
Date submitted: 16/05/2017
Identifiers: 99511314702346
Academic Unit: University of Surrey; School of Hospitality and Tourism Management
Resource Type: Conference presentation