Abstract
Companies have recognised that used products can represent a valuable economic resource as well as an opportunity to reduce the environmental impact of the repair process. Realising the value-add inherent in used products requires the establishment and operation of a reverse logistics (RL) system. RL systems are typically characterised as being the return journey within a closed-loop supply chain from the consumer back to the original product producer. The objective of the research was to develop an evaluation model of introducing an RL system without involving the producer.