- Title
- "Perceived Justice and Emotions in a Negative Service Encounter: A Latin American Perspective"
- Creators
- Juan Carlos Sosa VarelaGoran SvenssonFlavio BrambillaMario Giraldo
- Publication Details
- Proceedings of the Annual Conference of the Academy of Marketing Science AMS 42nd Anniversary Conference 2013: Ideas in Marketing: Finding the New and Polishing the Old
- Conference
- AMS 42nd Anniversary Conference 2013: Ideas in Marketing: Finding the New and Polishing the Old (Monterrey, CA. USA)
- Date submitted
- 16/08/2013
- Identifiers
- 99515690002346
- Academic Unit
- Surrey Business School; FASS Central Faculty Admin
- Resource Type
- Conference presentation
Conference presentation
"Perceived Justice and Emotions in a Negative Service Encounter: A Latin American Perspective"
Proceedings of the Annual Conference of the Academy of Marketing Science AMS 42nd Anniversary Conference 2013: Ideas in Marketing: Finding the New and Polishing the Old
AMS 42nd Anniversary Conference 2013: Ideas in Marketing: Finding the New and Polishing the Old (Monterrey, CA. USA)
16/02/2017
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