Passion For Hospitality Or Passion In Hospitality?! Customer-Employee Congruence In Hospitality Service Encounters

Conference presentation

AJ Lockwood, E Alotaibi and H Al-Sabbahy

EUROCHRIE Amsterdam 2010 A Passion for Hospitality (Amsterdam, Netherlands, 25/10/2010 - 28/10/2010)

28/10/2010

Abstract

congruence

service encounters

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Title: Passion For Hospitality Or Passion In Hospitality?! Customer-Employee Congruence In Hospitality Service Encounters
Creators: AJ Lockwood
E Alotaibi
H Al-Sabbahy
Conference: EUROCHRIE Amsterdam 2010 A Passion for Hospitality (Amsterdam, Netherlands, 25/10/2010 - 28/10/2010)
Date published: 28/10/2010
Date submitted: 16/05/2017
Identifiers: 99510948302346
Academic Unit: University of Surrey; School of Hospitality and Tourism Management
Resource Type: Conference presentation