Interaction Quality in Service Encounter: Scale Development and Validation

Conference presentation

Open access

Peer reviewed

H Al-Sabbahy, E Alotaibi and A Lockwood

ICHRIE Annual Conference (Denver, Colorado, 27/07/2011 - 30/07/2011)

23/09/2013

Abstract

interaction quality

service encounter

personal connection

task-related aspects

social aspects

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Title: Interaction Quality in Service Encounter: Scale Development and Validation
Creators: H Al-Sabbahy
E Alotaibi
A Lockwood
Conference: ICHRIE Annual Conference (Denver, Colorado, 27/07/2011 - 30/07/2011)
Date submitted: 05/08/2013
Identifiers: 99511225202346
Academic Unit: FASS Central Faculty Admin; School of Hospitality and Tourism Management
Resource Type: Conference presentation