Identifying quality improvement points: A critical incident study of failures in resort hotels

Conference presentation

16th International Annual EurOMA Conference Implementation - realizing Operations Management knowledge (Göteborg, Sweden, 14/06/2009 - 17/06/2009)

16/05/2017

Abstract

35 Record Views

Title: Identifying quality improvement points: A critical incident study of failures in resort hotels
Creators: AJ Lockwood
N Zainol
Conference: 16th International Annual EurOMA Conference Implementation - realizing Operations Management knowledge (Göteborg, Sweden, 14/06/2009 - 17/06/2009)
Date submitted: 16/05/2017
Identifiers: 99515569402346
Academic Unit: University of Surrey; School of Hospitality and Tourism Management
Resource Type: Conference presentation