From measurement to an agenda for action: Developing the service template process to establish, understand and address what really matters

Conference presentation

C Williams and MNK Saunders

What really matters in Operations Management, pp.957-968

What really matters in Operations Management (Bath School of Management, Bath, 2001 - 2001)

2001

Abstract

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Title: From measurement to an agenda for action: Developing the service template process to establish, understand and address what really matters
Creators: C Williams
MNK Saunders
Contributors: K Blackmon
S Brown
P Cousins
A Graves
C Harland
R Lamming
H Maylor
Publication Details: What really matters in Operations Management, pp.957-968
Conference: What really matters in Operations Management (Bath School of Management, Bath, 2001 - 2001)
Date published: 2001
Date submitted: 16/05/2017
Identifiers: 99515633602346
Academic Unit: University of Surrey
Resource Type: Conference presentation